Major OI Platform Update

January 18, 2021

Release Manager

Affected Components:

  • Realtime Analytics & Historical Reporting (EU/AU Regions)

** RELEASE DATE: 21-Jan-2021 **

The update contains the following improvements / fixes:

  • Improved Service Configuration editor; added run-time parameters support
  • Wallboards will now be updated using Push notifications - improves performance
  • Metric Tree View now supports filtering / searching
  • Removed "Connector Agent Unavailable" notification from wallboards
  • Implemented Roles support for Connector Agent configurations
  • Added support for dynamic parameters in historical reporting
  • Improved report template interface (added "Include All" as a separate selectable item)
  • Improved platform monitoring

OI Platform Update

August 20, 2020

Release Manager

Affected Components:

  • Realtime Analytics & Historical Reporting (EU/AU Regions)

The update contains the following improvements / fixes:

  • Connector Agent Management optimization
  • DB Schema Optimization to store minute metrics (improves speed)
  • Fixed TimeZone related report scheduling issues
  • Deployed support for breaking changes in PureCloud API

OI Platform Update

July 6, 2020

Release Manager

Affected Components:

  • MPT (EU/AU Regions)

The update contains the following improvements / fixes:

  • Added support for multiple DB instances within organization
  • Only MPT Servers are affected

OI Platform Update

May 6, 2020

Release Manager

Affected Components:

  • Realtime Analytics & Historical Reporting (EU/AU Regions)

The update contains the following improvements / fixes:

  • Added reconciliation of reports pushed via SFTP
  • Fixed a number of inconsistencies in Attribute reports

OI Platform Update

February 4, 2020

Release Manager

Affected Components:

  • Realtime Analytics & Historical Reporting (EU/AU Regions)

The update contains the following improvements / fixes:

  • Added Expected Wait Time reporting (EWT)
  • Split email sending on success and on error
  • Added colour-coded thresholds

OI Platform Update

January 22, 2020

Release Manager

Affected Components:

  • Realtime Analytics & Historical Reporting (EU/AU Regions)

The update contains the following improvements / fixes:

  • Deployed support for breaking changes in PureCloud API

OI Platform Update

December 20, 2019

Release Manager

Affected Components:

  • Realtime Analytics & Historical Reporting (EU/AU Regions)

The update contains the following improvements / fixes:

  • Improved metric caching in OI to optimize performance
  • Various metric cache fixes

OI Platform Update

November 15, 2019

Release Manager

Affected Components:

  • Realtime Analytics & Historical Reporting (EU/AU Regions)

The update contains the following improvements / fixes:

  • Dashboard repository and request optimizations
  • Added agent consolidation and selecting agents by queue logic