Alerts & Alert Escalation Workflows

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Home ► Quick Access ► Alerts & Alert Escalation Workflows ► Create a Workflows Alert Mapper ► Alert Thresholds

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Alert Thresholds

Overview

It is possible to edit further parameters for the alert. Typically there would be no need to change these.

Details

Threshold Details

These parameters are:

• TotalCallsAbandonedThreshold

• TotalCallsAnsweredThreshold

• CampaignCycles

• HistoricalCycles

• RealtimeCycles

Types

Each of these parameters can then be refined by these types.

• String

• Number

• Integer

• Boolean

• Object

• Array

• Null