Getting Started with Omni Intelligence

Create your first IVR scenario:

Keypoints (~5 min watch):

• What is Scenario, IVR Map & Test Case
• How to navigate the IVR
• Debug, Monitoring and Stress Test modes
• Scheduling IVR monitoring

Visualizing IVR Monitoring & Testing:

Keypoints (~7 min watch):

• How to Wait for Prompt / Sound
• What are IVR Monitoring KPIs
• Executing IVR Monitoring / Testing Session
• How to create a Dashboard

Creating a Report Template:

Keypoints (~2:30 min watch):

• Available types of reports
• What is a Report Template
• Creating a Report

Scheduling Automatic Reports:

Keypoints (~2:30 min watch):

• Creating Report Recipients (Groups & Contacts)
• Creating a Report Schedule
• Choose Report Format