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Accounts - FAQs

Overview

Accounts are used to log in to the Omni Intelligence online platform. A staff member is not restricted to having only one account, but the number of accounts is restricted by licenses purchased.

FAQs

What are Accounts used for?

Seeing real time analytics information on screen
Configuring historical reports
Viewing the reports on screen
Configuring OI
Configuring MPT

What Account types are there?

There are five types of accounts.

Limited Accounts
Org Admins
MPT Admins
System Accounts
Super Admins

More details are available here.

What is the 'agent@companyname' account for?

That account is a system account and used to connect to your phone system. Because of this, only Omni Intelligence support staff will have access to its configurations.