Probes (Agent Simulation)
Omni-Intelligence (OI) provides the platform enabling managers, supervisors and agents to see a complete picture of a Contact Centers real-time operational data. With passive and active quality monitoring of all aspects of the involved technology including historical data and predictive analytics which is made available at a glance while pro-actively alerting key managers when critical situations arise.
The specifications for using and installing the OI Connector Agent can be found here.
OI Agent Installation Process
Download the OI Connector Agent Application from here.
Install the OI Connector Agent
The OI Agent Control Panel should open automatically. If not, open a web browser to:
Configure the following values in the agent configuration form
a. Server Address – Provided by the by the OI Support Desk
b. Username / Password – These are the credentials given by the OI Support Desk
c. Agent Name – e.g. “<site_name> Monitoring Probe - Melbourne”
Click on the “Test” button to check that the user credentials are entered correctly.
Complete the configuration of the agent by clicking 'Save' and closing the form.
Upon successful configuration, the agent status is displayed as “Connected”:
Load Generators can used to test scenarios. A scenario is a set of specified procedures that can be configured and used to monitor or run performance tests.
Click here to learn about setting up, configuring and running scenarios.
Load generators are virtual machines used to simulate a load for performance testing. MPT Admins can set up and configure load generators through request to Omni Intelligence (OI).
Click here to learn about setting up and configuring Load Generators.
Phone Trunks provide network access to an organisation through a communications channel. MPT Admins can set up and configure trunks through request to Omni Intelligence (OI).
Click here to learn about setting up and configuring phone trunks.