A scenario is a set of procedures that are contained within a script that runs and executes when scheduled. It can be used to monitor services or run performance tests.
Creating a New Scenario
- The default screen when you enter the MPT interface should be the scenarios screen. To begin with, you will see an empty board, but if you toggle the 'Show all scenarios' slider, you can view scenarios made by other members of your organisation.
To create a new scenario, click the 'Create New Scenario' button.
- Enter a name for your Scenario, and select its type. The two types of Scenarios are 'IVR Scenario' and 'Agent Probe'.
Interactive Voice Response (IVR) scenarios simulate automated calls, whereas Agent Probe scenarios simulate Agents.
Click 'OK' to create your scenario. The script will be empty to begin with. Click 'Edit' to add new components to the script, and follow one of the below link for further instructions.
To edit an existing scenario, click the 'Edit' button.
To copy an existing scenario to a new scenario, click the 'Copy' button and click 'Yes' to confirm.
A copy of the scenario will appear on your workspace with the suffix of "- Copy".
Please note it will copy the scenario the last time it was saved, not what is on screen at the time.
To remove an existing scenario PERMANENTLY, click the
The text underneath each scenario shows:
- How many times each scenario has been executed
- How many times each scenario has had a test case
- How many files are associated with each scenario
The Scenario Editor can be used to create a flow chart to simulate the scenario. This section will also cover how to run a scenario.
Click here when you are ready to move onto the next step.
Load generators are virtual machines used to simulate a load for performance testing. MPT Admins can set up and configure load generators through request to Omni Intelligence (OI).
Click here to learn about setting up and configuring Load Generators.
Phone Trunks provide network access to an organisation through a communications channel. MPT Admins can set up and configure trunks through request to Omni Intelligence (OI).
Click here to learn about setting up and configuring phone trunks.
Probes are service-containing connector agents used to simulate agents for performance testing.
Click here for further information on setting up probes for agent simulation.