Alerts & Alert Escalation Workflows

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Home ► Quick Access ► Alerts & Alert Escalation Workflows ► Workflows Components ► InCall Nodes

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InCall Nodes

Overview

There are nine InCall Nodes. Each is an action that is performed while the script is operating, specifically during a Call Block. These nodes include:

• Text to Speech
• Voice Sender
• DTMF Sender
• DTMF Detector (match)
• DTMF Detector (choice)
• DTMF Detector with Text to Speech
• Wait for Prompt
• Return Result
• Hang Up

Details

Text-to-Speech

During a Call, the robotic caller will say the specified text.

Voice Sender

During a Call, the robotic caller will play a .wav file, transmitting audio.

DTMF Sender

Specify a sequence to be sent via Dual-Tone Multi-Frequency (DTMF).

DTMF Detector (match)

DTMF detects user input, performing a specified activity on success, and another one on failure.

'DTMF sequence' denotes what value should be entered to determine a success.

'Timeout, sec' determines the time (in seconds) until the request times out, and is regarded as a failure.

DTMF Detector (choice)

DTMF detects user input, performing a specified activity on success, and another one on failure.

Again, 'DTMF sequence' denotes what value should be entered to determine a success.

Similarly, 'Timeout, sec' determines the time (in seconds) until the request times out, and is regarded as a failure.

The difference is that 'Success' can have multiple different outcomes based on the value inputted by the call receiver. Click the 'Gear' icon to check out the additional functions.

You can drag-and-drop additional DTMF choices to add new success outcomes based on user input.

In this example, we have 4 DTMF choices:

DTMF Detector with Text-to-Speech

This node combines the functions of both the DTMF detector and the Text-to-Speech nodes.

Once again, you can click the 'Gear' icon to configure the node to add more DTMF choices.

Wait for Prompt

Plays a specified .wav file until prompted with either a success, failure or timeout.

Return Result

Provides back a success or fail result.

• Return Fail:

• Return Success:

Hang Up

Hangs up the phone line.

Related

Primary Nodes

Click here to learn about Primary Nodes.

Logic Operators

Click here to learn about Logic Operators.