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Content Types Expanded

Overview

One of the features of OmniIntelligence is the ability to display its data fields in many formats and variations. These are:

Content type	Description
Single Value	Displays the most recent value of the selected data field in the cell. The value is scaled to fill up the whole cell
List	A basic list of selected data fields arranged in Filed\Value rows
Images	For fields which support image feeds (e.g. a webcam)*
Line/bar/polar/pie/doughnut charts	Graphical representation of data fields over a period of time
Static image	Displays a static image in the cell such as company logo
Supervisor: Basic	Shows basic agent information arranged in a list
Supervisor: Extended	Shows extended agent information with flexible sorting / filtration options as well as agent presence statuses
Scatter bar chart	Unlike the other types of charts, scatter chart presents data where X-coordinates of points are not evenly distributed; this type of chart is normally used for MPT scenarios where monitoring calls may arrive on different schedules
Table	Displays queue information in a tabular format. Supports thresholds and queues consolidation

* Available only on demand, depending on the integration

Examples

The following are all using the ‘Calls Waiting’ field in default configurations.

TIP: Not all content types are appropriate for each Data field.

Please Note: Some images have been edited in size to make them fit better into the page.

Calls Waiting – Number (formatted to zero decimals)

Calls Waiting – Line Chart

Calls Waiting – Bar Chart

Calls Waiting – Polar Area Chart

Calls Waiting – Pie Chart

Calls Waiting – List View

There are two examples of “List View” here. The top one has “with Timestamps” enabled.

Non-Value Examples

The following fields do not display values.

Static Image

PLEASE NOTE: the label does not display over the image.

This enables you to display a static image. Supported formats are: GIF, Animated GIF, PNG, Transparent PNG, BMP, SVG, ICO.

Further information can be found here.

Supervisor: Extended

The Supervisor Extended view enables the Agent Presence Status (reported from PureCloud) views to be filtered and customized. Details can be found here.

Calls Waiting – Images

If the call centre supports images (e.g. agent photos or web camera), that can be displayed on the dashboard using this type of field.

PLEASE NOTE: these must come from the PABX as a feed. This is not for displaying IMAGE FILES.

Table

A table which enables the display of multiple fields and multiple queues simultaneously can be created and viewed in a tabular format. Details can be found here.